Refund policy

Returns Policy

All treadmill sales are final. Due to the specialized nature of these products, treadmills cannot be canceled, returned, or exchanged once an order has been processed.
Your treadmill is protected under our Limited Warranty covering manufacturing defects. Please see our Warranty Information for complete details.

Returns are accepted for shorts and apparel within 14 days of delivery, provided the items are unused, unwashed, and in original condition with all tags attached.
To initiate a return, please contact us at info@boosttreadmills.com with your order number and reason for return. A free label will be provided for your return shipment.
Once the returned item is received and inspected, refunds will be issued to the original method of payment. Please allow up to 7 business days for the refund to appear on your account.

To be eligible for return, all products must be un-used, unwashed, unworn, and in their original condition. If eligible, refund requests must be initiated within 15 days or receipt of goods. Refunds will typically be processed within 30 business days from receipt of goods from the customer, and refund amounts do not apply to shipping charges or taxes.

Treadmills, gift cards, and promotional items are non-returnable and non-refundable.
Any apparel that has been worn, washed, altered, or damaged after delivery will not be accepted.

We do not currently offer direct exchanges. If you wish to receive a different size or product, please follow the return process above for a refund and place a new order through our website.

If your order arrives damaged or incorrect, you must notify Boost within 7 days of delivery by contacting info@boosttreadmills.com.
Please include your order number, photographs of the damage or incorrect item, and a description of the issue.
Boost will arrange for replacement parts (for treadmills) or provide a replacement/refund (for shorts and apparel) at no additional cost.

Boost reserves the right to deny returns or refunds if the returned product does not meet the conditions stated above.
This Shipping & Returns Policy is subject to change without prior notice, but the terms applicable to your purchase will be those in effect at the time of your order.